The WA Digital Inclusion Project aims to improve digital inclusion across the community service sector by equipping front line workers with digital skills and knowledge that they can share with their clients, supporting them to gain independence online.
Digital inclusion means that everyone has access to the benefits of technology, particularly as access to services moves increasingly online. Factors such as age, education or circumstance have increased the number of people excluded from using online services.
By working with community service organisations from across the sector – housing and homelessness providers, disability support, financial counselling, aged care, multicultural support services, children and youth services, Aboriginal community controlled organisations and more – the project can reach digitally-excluded community members through a support worker they trust and build their confidence, empowering them to improve their own digital skills and knowledge.
Community service workers who have taken part in our training will be able to better help their clients learn how to do things like accessing important services, connecing with friends and family online, and avoiding scams.
The project is a collaboration between leading community service organisations, the WA Government, and digital partners NBN Co and WorkVentures. The three-year project started on July 1st, 2022, with a $3.9 million grant from Lotterywest. The project aims to assist 100,000 people in metropolitan Perth and regional centres to overcome barriers to digital inclusion.
For a full list of our project partners and collaborators, please visit the Our Partners page.
Lotterywest is the major supporter of the digital project. WACOSS is leading the initiative and is responsible for project governance.