Getting online requires two things: a device that works well, whether that’s a mobile device or a computer, and an internet connection. For many people, these may be simply too expensive. Even an everyday device like a smartphone can cost many hundreds of dollars along with monthly internet costs and connection fees.
Many members of the community face difficulties in managing daily financial decisions – especially people on lower incomes or income support payments. These financial barriers can lead to digital exclusion. Initiative 7 aims to improve training and resources for financial counsellors so they can support clients to manage the costs of getting online.